The policy and legal information for MarkeCreativeMerchandise.com.

At Marke Creative Merchandise (“Marke”), a subsidiary of Staples, Inc (“Staples”), we value the trust of our customers. To earn your trust, we respect your privacy in handling personal data relating to your use of our website MarkCreativeMerchandise.com and website(s) hosted and managed by Marke (“Website”) and to your transactions performed via our Website. This Privacy Statement describes who controls the personal data we collect about you, what types of personal data we collect about you, what we do with it, and how you can control our use of it.

Who controls personal data gathered about you?

Your personal data is collected, processed and used by Marke Creative Merchandise Limited, Units 6-8 Liongate Enterprise Park, Mitcham, Surrey, CR4 4NY, United Kingdom (“Marke”, “we” or “us”) (“Marke”) as data controller.

What personal data does Marke collect?

We collect personal data that you voluntarily provide to us when you register for the Website or perform a transaction via our Website, as well as any personal data in connection with our processing of your orders. Such personal data may include: Title, first and last name, company name, VAT number (if applicable), date of birth, gender, email address, user name and password, shipping and invoice address (including postal code, city and country), telephone and fax number, type and quantity of products ordered, order number, date of order, status of order handling, date and time of service delivery, value of order, currency, payment information, such as credit card number and expiration date, product return requests or offers provided to you, and the following information if provided voluntarily: how you learned of the Website, your business card, number of employees and when your business was founded if you are a business customer (collectively, “transactional data”).

We may also collect usage data relating to your use of our Website, such as your IP address, which products you have viewed and which products you have placed in your basket;  if you come to our Website through a referral page or through a link in a targeted promotional email or an advertisement on another website referring to our Website, in addition we may collect information on the referral page, and the targeted promotional email or advertisement together with your IP address to analyse the effectiveness of our marketing activities (collectively usage data).

How does Marke use personal data about me?

The transactional data will be used to process your orders, to handle your payment, to communicate with you relating to your order, to provide you with specifically tailored marketing communication or invitations to review our products (subject to your consent if required), to handle product returns and customer services requests, and to administer product recalls.

The usage data, in case of registered customers together with the transactional data (with the exception of payment information) will also be used to tailor the products displayed on the Website to your interests.

If you sign up for the Marke marketing communication and newsletter, your transactional and usage data in addition will be analysed by Marke to tailor commercial communication specifically to your preferences.

With whom might Marke share personal data about me?

Marke has engaged third party service providers in relation with the operation of the Website, such as hosting providers, website and marketing service providers, IT maintenance service providers, shipping service providers and payment and VAT verification service providers, and service providers that enable additional functions of the Website that you may use at your discretion, such as a chat tool or a product review function. These service providers are provided only with the personal data that they need to perform their services and are not permitted to use or disclose your personal data for other purposes without your prior authorization.

If you sign up for the Marke marketing communication and newsletter, your name, email address, and other transactional and usage data may be shared with Staples Inc. to enable them analyse your interests and tailor commercial communication specifically to your preferences as they are responsible for email marketing on an European and global level.

We will share your transactional data with Staples Inc. in order to allow Staples Inc. as the administrator of any product recalls for the Staples group to contact you in case of such a recall.

In compliance with applicable law, we may share personal data with law enforcement or other entities as required by law or as we reasonably determine to be necessary to protect our rights or the rights of others, to prevent harm to persons or property, to fight fraud, or to enforce the terms and conditions of the Website in compliance with applicable law.

Our service providers and other data recipients may be located in countries outside of European Union which do not provide the same level of data protection as your home country. To the extent required by law, service providers and other data recipients ensure an adequate level of data protection through a safe-harbor certification or through EU Model Clauses.

How can I limit the use and sharing personal data about me?

We will provide you with any marketing communication or invitations for product reviews via email only if you have expressly consented to such communication. You may withdraw your consent at any time and for free by calling us on +44 (0) 208 640 2999, by writing to us at Marke Creative Merchandise, Units 6-8 Liongate Enterprise Park, Mitcham, Surrey, CR4 4NY, United Kingdom, or by sending an e-mail to Sales@MarkeCreative.com.

How can I access or update personally identifiable information about myself?

It is important that our databases are accurate and up-to-date. To exercise your rights to access to and make appropriate changes or deletions relating to your personal data we have collected about you, please call our customer service representative directly on +44 (0) 208 640 2999. As a caller, we must verify your identity before granting you access to any personal data.

How may I contact Marke?

If you have any questions about our handling of personal data relating to you, please contact us at Sales@MarkeCreative.com. Alternatively, you may call us on +44 (0) 208 640 2999, or write to us at Marke Creative Merchandise, Units 6-8 Liongate Enterprise Park, Mitcham, Surrey, CR4 4NY, United Kingdom.

This Privacy Statement was posted on May 31, 2017. We reserve the right to change our data practices from time to time.

This Cookie Policy describes how Marke Creative Merchandise Limited, a subsidiary of Staples, Inc, Units 6-8 Liongate Enterprise Park, Mitcham, Surrey, CR4 4NY, UK (“Marke”, “we” or “us”) uses cookies and similar technologies to collect and store information when you visit our websites (“Website”) or receive e-mails from us. For additional information on our privacy practices, please review our Privacy Policy.

Our Policy concerning Cookies, Pixel Tags and Java Script Tags

Our Website uses session and persistent cookies as well as pixel tags and/or java script tags to collect and store certain information about you. A cookie is a small piece of data that is sent to your computer and/or device (hereinafter both called “computer”) from the Website and stored on your computer’s hard drive and when you access our Website, cookies that are placed on your computer will send information to the party that has placed the cookie.

Session cookies are necessary for example to keep you logged in during your visit to the Website and they disappear from your computer when you close the browser. Persistent cookies remain on your computer after the browser has been closed, but can be deleted at any time through your browser settings.

Cookies can also be categorized as ‘first party cookies’ and ‘third party cookies’. First party cookies are cookies that are served directly by us to your computer and are used only by us to recognize you when you revisit the Website. Third party cookies are served by an independent service provider on behalf of us and can be used by such third party service provider to recognize you when you visit our Website or other third party websites. While we may grant third party service providers access to the Website to place these cookies on users’ computers in compliance with applicable laws as described in this Cookie Policy, we do not retain control over the information gathered by the cookies, nor do we retain access to that data. This information is controlled wholly by that third party service provider in accordance with their respective privacy policy. Pixel tags can also be used in emails you receive from us. To learn more about cookies, please visit: www.allaboutcookies.org or www.youronlinechoices.eu.

By using our website, you consent to the usage of the non-transactional cookies and pixel tags/java script tags as described in this Policy, unless you opt-out by preventing such use by adjusting the technical settings of your computer as described below:

How to disable or delete cookies

If you want to prevent your browser from accepting cookies, if you want to be informed whenever a cookie is stored on your computer or if you want to delete cookies from your computer, please make the necessary changes in your Internet browser settings, typically under the sections “Help” or “Internet Options”. See links below:

  • Internet Explorer:

http://windows.microsoft.com/en-us/internet-explorer/delete-manage-cookies

  • FireFox:

https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

  • Chrome:

https://support.google.com/chrome/answer/95647

If you disable or delete cookies in your Internet browser settings, you might not be able to access important functions or features of this Website, you will be required to re-enter your log-in details and your use of the Website may be limited. Please note that if you clear all cookies on your browser, or use a different browser or computer, you will need to complete the opt-out procedure again. To opt out from flash cookies, please click here: http://www.adobe.com/privacy/opt-out.html.

Purposes of Cookies, Pixel Tags and Java Script Tags

This Website uses the following Cookies, Pixel Tags and Java Script Tags for the purposes described below:

Marke Cookies (First Party Cookies)

  • Marke uses session cookies to store the products selected in the shopping basket and to keep you logged in during your session, if you have logged into the Website as a registered user. The session cookies store the relevant information together with your IP address and the Cookie ID. These session cookies are transactional cookies necessary for the usage of the Website and do not require your consent.

Third Party Cookies, Pixel Tags and Java Script Tags for Website analytics

Third party website analytics companies such as Google Analytics and Omniture may use persistent cookies and pixel tags/java script tags to analyze your surfing behavior on and your visit to this Website as well as other websites enabling Marke to analyze the use of the Website and to improve the Website and the marketing campaigns of Marke.

In particular, our Website uses the web analytics services Google Analytics, a service provided by Google, Inc. (“Google). These services use cookies, which are text files placed on your computer, to help the Website analyze how users use the site. The information generated by the cookie about your use of the Website will be transferred to and stored by, in case of Google Analytics, Google, on servers in the United States. Before the transfer, this information will be anonymized by removing the last octet of your IP address. Google will process this information on our behalf for the purpose of evaluating your use of the Website, compiling reports on website activity and providing other services relating to website activity and internet usage. Google will not link your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. You may further opt-out of the collection of your usage data (including your IP-address) and the processing of the data by

Social Media Tools

On our Website we offer Social Media Tools from social media providers such as Pinterest, Facebook, Google, LinkedIn and Twitter. If you choose to use these tools by activating a Social Media Tool, you may be sharing certain personal data with your friends and such social media providers. These sharing activities are subject to each social media providers’ privacy policies. In particular, we also offer Facebook Social Media Tools to allow Facebook to share information and friends’ activities with its members while they are on our Website. For example, Social Plugins allow Facebook to show you and your friends’ “Likes” on our product pages if you are logged into Facebook while visiting the Website. We do not retain control over the information gathered by these Social Media Tools, nor do we retain access to this data. This information is controlled wholly by the social media providers in accordance with their respective privacy policy. For more information please visit the respective social media providers’ websites.

This Cookie Statement was posted on May 31, 2017. We reserve the right to change our data practices from time to time.

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY. THESE TERMS AND CONDITIONS (“T&C”) MAY HAVE CHANGED SINCE YOUR LAST VISIT TO THE SITE. BY USING THE SITE, YOU INDICATE YOUR ACCEPTANCE OF THESE T&C. IF YOU DO NOT ACCEPT THESE T&C, THEN DO NOT USE THE SITE.

www.MarkeCreativeMerchandise.com and website(s) hosted and managed by Marke (“Site”) is/are owned by Marke Creative Merchandise Limited (“Marke”), a subsidiary of Staples, Inc, and is currently provided free of charge to users who agree to abide by these T&C. Marke reserves the right to change the nature of this relationship at any time, and to revise these T&C from time to time as Marke sees fit. Users who violate these T&C will have their access cancelled and they may permanently be banned from using the Site. Users should check these T&C periodically. By using the Site after we post changes to these T&C, you agree to accept those changes, whether or not you actually reviewed them.

USERS/PARTICIPANTS

We do not discriminate on the basis of age, race, national origin, gender, sexual orientation or religion.

No person under the age of 13 should use the Site without the consent of their parent or legal guardian. We strongly encourage all parents and guardians to monitor the Internet use of their children. Use of the Site by any user shall be deemed to be a representation that the user is 13 years of age or older.

COOKIES

“Cookies” are small encrypted data files (containing references to user ID information supplied by the user and stored on our secure server) that may write to your hard drive once you have accessed a Web site. Marke uses cookies to enhance your shopping experience with us. To learn more about how the Site uses Cookies, please review our Cookie Policy.

COPYRIGHTS, TRADEMARKS & RESTRICTIONS

The material included herein, including site design, text, graphics and the selection and arrangement thereof are copyrighted © by Marke. ALL RIGHTS RESERVED. Marke ™ and other trademarks and all page headers, custom graphics and custom icons are service marks and trademarks of Marke. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.

The Site and all materials on the Site, including, but not limited to, images, illustrations, posts, audio clips and video clips (the “Materials”) are the property of Marke and its affiliates and licensors and are protected from unauthorized copying and dissemination by copyrights that are owned or licensed by Marke and by copyright law, trademark law, international conventions and other intellectual property laws. You may not reproduce, perform, create derivative works from, republish, upload, post, transmit or distribute in any way whatsoever any Materials from the Site (or any other website owned or operated by Marke or its subsidiaries or affiliates) without Marke’s prior written permission. However, you may print in hard copy portions of the Site with the sole intent of placing an order with Marke or applying for credit. Printing Materials for any other reason, or transferring Materials for use on any other website, or the modification, distribution or republication of Materials without Marke’s prior written permission is strictly prohibited. Any modification of Materials, or any portion thereof, or use of Materials for any other purpose constitutes an infringement of trademark or other proprietary rights of Marke or third parties.

LINKS

Marke is not responsible for the content of any unaffiliated websites that may be linked to or from the Site. These links are provided for your convenience only and you access them at your own risk. Any other website accessed from the Site is independent from Marke, and Marke has no control over the content of that other website. In addition, a link to any other website does not imply that Marke endorses or accepts any responsibility for the content or use of such other website. In no event shall any reference to any third party or third-party product or service be construed as an approval or endorsement by Marke of that third party or of any product or service provided by a third party.

 PRIVACY ISSUES

Marke is concerned about privacy matters for its customers. To learn more about how we protect customer information, please review our Privacy Policy.

PRODUCT AND SERVICES INFORMATION

Product availability and some prices offered on the Site may vary based on your location. Prices shown on the Site apply to products and services on the Site. Price and availability are subject to change without notice.

We attempt to display all products shown on the Site in an accurate manner; however, because of the technical differences in the equipment of our customers, we cannot be responsible for photographic differences in size, shape and colour of the products.

The receipt of an email order confirmation is simply a recognition that we have received your requested order, and does not constitute an offer to sell. We reserve the right to limit the quantity of any item sold, or prohibit a sale altogether, including but not limited to prohibiting sales to resellers.

CONDUCT OF USERS

You agree that you will not: (i) transmit via or through the Site any information, data, text, files, links, software, chat, communication or other materials that is or that Marke considers to be unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, racially or ethnically hateful or otherwise objectionable; (ii) attempt to transmit any “virus,” “trojan horse” or other software destruction or disruption device; (iii) intentionally or unintentionally violate any applicable local, state, national or international law, including but not limited to, any regulations having the force of law while you are using or accessing the Site or in connection with your use of the Site, in any manner; and (iv) invade the privacy or violate any personal or proprietary right (including intellectual property rights) of any person or entity.

INDEMNITY

By using the Site, you agree to indemnify the Marke Parties for any and all claims, damages, losses, liabilities and causes of action (including expenses and attorneys’ fees) incurred by them arising out of or relating to your breach or alleged breach of these T&C (including, without limitation, claims made by third parties for infringement of intellectual property rights). You agree to cooperate as fully as reasonably required in the defence of any claim. Marke reserves the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you.

DISCLAIMER, LIMITATION OF LIABILITY

The Site is provided by Marke on an “as is” and “as available” basis. Marke makes no representations or warranties of any kind, express or implied, as to (1) the operation of the site, (2) the quality, accuracy, completeness or validity of any materials on the Site, or the information, content, materials or products included on the Site, or (3) whether the functions contained on the Site will be uninterrupted or error free, or that defects will be corrected, including but not limited to, warranties of title, implied warranties of merchantability, or fitness for a particular purpose. Marke is not responsible for printing or typographical errors. You expressly agree that your use of the Site is at your sole risk.

This Site may also contain facts, views, opinions, statements and recommendations of third-party individuals and organizations. None of the Marke Parties represents or endorses the accuracy, timeliness or reliability of any advice, opinion, statement or other information displayed, uploaded or distributed through the Site. You acknowledge that any reliance on any such opinion, advice, statement or information will be at your sole risk.

None of the Marke Parties is responsible or liable for any special, incidental, consequential, punitive or other indirect damages that result from the use of, or the inability to use, the Site or the information contained on the Site, even if that party has been advised of the possibility of such damages.

Certain local laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you might have additional rights.

TYPOGRAPHICAL ERRORS

While we make every effort to provide accurate information, inaccuracies or errors may occur, including price information and product specifications. In the unlikely event that there is a typographical error, we will, at our discretion, either contact you for instructions before shipping, or cancel your order and notify you about the cancellation. Marke reserves the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.

TERMINATION

Make may, in its sole discretion, terminate or suspend your access to all or part of the Site, for any reason, including, without limitation, breach of these T&C. In the event these T&C are terminated, the restrictions regarding Materials appearing on the Site, and the representations and warranties, indemnities and limitations of liabilities set forth in these T&C will survive termination. In the event that you are unsatisfied with the services provided by Marke, your sole remedy is to terminate your use of the Site.

 COMMENTS, COMPLAINTS AND QUESTIONS

We welcome your feedback about the Site. However, any comments, ideas, notes, messages, suggestions or other communications sent to the Site shall be and remain the exclusive property of Marke, and we may use all such communications in any manner, including reproducing, disclosing and publishing such communications, all without compensation to you. Should you have any questions or complaints regarding violations of these T&C, please visit the contact us page.

It is the policy of Marke Creative Merchandise Limited to source, customise, stock hold and supply promotional merchandise, business gifts and related items to businesses and retailers.

The company’s overall objective is to build successful long term relationships and provide on-going commitment to achieving business excellence based on highest practicable quality products and services. Marke Creative Merchandise is committed to implementing appropriate systems and processes and will therefore:

  • Understand current and potential future requirements and expectations of our customers.
  • Work closely with our customers, suppliers and partners to achieve business and other objectives.
  • Deliver products and services of the highest practicable quality, reliability and consistency that meet our customers’ requirements.
  • Implement quality, environmental and health and safety management in a systematic and planned way through the application of management systems that support the delivery of the business plan
  • Educate and train our employees to support the delivery of high quality work
  • Establish and measure performance and customer satisfaction against appropriate quality and environmental objectives and/or targets
  • Ensure that the requirements of the working time directive and Health and Safety policies and any other legislation or regulations are consistently maintained
  • Review the performance of the QEMS and our objectives to ensure their effectiveness and continued suitability at our 12 monthly management review meetings.  It is our policy to improve the performance of the QEMS.

To achieve high quality product and service the company ensures that…

  • all staff are actively encouraged to propose solutions to improve the service delivery within the business
  • everyone involved in the quality aspects of the business has clearly defined responsibilities and staff are adequately trained, motivated and competent for the job they are required to do
  • quality issues do not take precedence over health, safety or environmental issues, and are actively supported
  • while supporting the business service, the principal quality objective is to ensure customer satisfaction and continual improvement in the level of service provision
  • the selection of externally provided services will be consistent with the company’s quality aspirations, thus ensuring that the company’s health, safety and environmental culture is not compromised and staff, customers and third parties are not put at risk
  • Compliance to all relevant quality, environmental and health and safety legislative requirements and regulations are adhered to.

All failings to achieve the highest practicable quality will be investigated and corrected at the earliest opportunity and appropriate action taken to ensure diminished likelihood for failing in the future. These actions are to include:

  • Appropriate training to be provided to all those involved in the operation
  • Lessons arising are disseminated widely within the organisation at management and operational levels

As a company we pride ourselves on delivering high quality products and services to our customers whilst preventing the amount of pollution produced. This responsibility, as that of continual improvement, is shared between the management and staff.

As a team of Directors we take full responsibility to ensure this policy is communicated and implemented throughout our organization.

Approved by

Lisa Munro   

Managing Director